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Monthly Archives: May 2019

Python Script to Extract Call Record from Cisco CDR

Python Script to Extract Call Record from Cisco CDR There is a python script written by Steve Campbell which extracts Call Detailed Record (CDR) for an extension using Python Script.  Extraction of the record is quite simple and faster. The only drawback i see at this

2015 in review

The stats helper monkeys prepared a 2015 annual report for this blog. Here’s an excerpt: The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 29,000 times in 2015. If it were a concert at Sydney Opera House,

Configuring Standard Local Route Group CUCM

Configuring Standard Local Route Group CUCM Standard Local Route Groups(sLRG) is a feature which helps in reducing the complexity and maintenance of the numbering dial plan when you have a large number of locations/sites. It can be used in a scenario where the dial plan

RTMT Plugin Installation Error on Windows Machine

RTMT Plugin Installation Error on Windows Machine Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI

Customize CUCM Login/Welcome Banner

Customize CUCM Login or Welcome Banner Configure Welcome / Login Banner on Cisco Unified Communications Manager that would display a customized message when a user logs into Cisco Unified Communications Manager. I would also call this as MOTD (Message of the Day). To configure Message

UCCX Simple Time of Day Call Routing

UCCX Simple Time of Day Call Routing Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC environment, you can do Time of Day cal routing using Cisco

LDAP User Search Base CUCM/CUC

LDAP User Search Base CUCM/CUC Are you configuring LDAP for Cisco Unified Communications Manager (CUCM) or Cisco Unity Connection (CUC)? Not good with Windows Servers and struggling with LDAP User Search base? Don’t worry, the easiest way to find the Search Base is shown below.

Inter-cluster BLF over SIP Trunk

Intercluster BLF over SIP Trunk Recently we have configured Intra-Cluster BLF and now lets configure Inter-Cluster BLF so that we can monitor a device in remote cluster. To configure this, we need to follow the below. (Assuming that Partition, CSS, Route Pattern, Device Pool, Region,


Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.