UCCX Simple Holiday Script

UCCX

Hello All,

When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state.

The below script is the simplest way to create a holiday script but however the recommended way is to use XML when creating holiday script.

So the script looks like –

Start > Accept the call > Check today’s date > If today’s date is matching with the holiday dates in a given list then play holiday prompt else route the call to the Queue.

If you don’t have prompts, you can create prompts from the link here : Text To Speech Free

Below is the screenshot of the script.

 

uccx-simple-holiday-script

 

To download the script, click here

Hope this helps!

UCCX Simple Holiday Script was last modified: March 19th, 2018 by Administrator
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