When creating a script in UCCX, we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state.
The below script is the simplest way to create a holiday script but however the recommended way is to use XML when creating holiday script.
So the script looks like –
Start > Accept the call > Check today’s date > If today’s date is matching with the holiday dates in a given list then play holiday prompt else route the call to the Queue.
Below is the screenshot of the script.
To download the script, click here
Hope this helps!
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