Last Redirecting Number Voicemail Unity Connection

Hello All,

Recently i was asked a question on redirecting a voicemail. Here is the scenario and the solution.

Scenario

There are three users configured in Cisco Unified Communications Manager and Unity Connection. User A, User B and User C.

User A has forwarded calls to User B. So, when User C dials User A, the call will be routed to User B. If User B does not pick the call, the call will go to User B’s Voicemail box.

Redirect Scenario

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In normal scenario, when you make a call from User C to User A, and User B does not pick up the call, the call will be routed to User A’s Voicemail.

Normal Scenario

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Solution

To achieve this scenario where Unity Connection uses the last redirecting number for routing incoming calls, you need to go to Unity Connection and change the following parameter.

  • Login to Unity Connection.
  • Advanced > Conversations >Check Mark “Use Last (Rather than First) Redirecting Number for Routing Incoming Call

That’s all!! Solution achieved.

 

Last Redirecting Number Voicemail Unity Connection was last modified: January 26th, 2016 by Administrator
(Visited 1,821 times, 1 visits today)

2 thoughts on “Last Redirecting Number Voicemail Unity Connection”

  1. raghu says:

    can we do this for single user, with this above instructions it will apply to all users i hope.

    1. Administrator says:

      “Use Last (Rather than First) Redirecting Number for Routing Incoming Call” rule applies for all the users in Unity Connection. If you want to apply it for specific user, you need to create a Forwarded Routing Rule to achieve this scenario.

      1000 calls 1001 > 1001 has configured a Call Forwarding to 1002.

      1000 >> 1001 (Call Forward is detected) >> Call is forwarded to 1002.
      Now, 1002 is not available to pick the call, the call will be routed to 1002 VM

      Thing to keep in mind – Whenever 1001 will deactivate the call forwarding, and whenever a call comes to 1001 and it does not pick the call, the call will still go to 1002 VM if Forwarded Routing Rule is configured. Let me know if you have any questions.

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