Tag Archives: UCCX

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UCCX DB replication is not setup properly, Backup Completed

Hi All, While taking UCCX Backup, you may receive an error “UCCX DB replication is not setup properly, Backup Completed” which will end up in failing the backup for the component name “CCXCOMPONENT”. When you check the logs you will find “Enterprise Replication not active

UCCX DB replication is not setup properly, Backup Completed was last modified: November 27th, 2016 by Administrator
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UCCX Simple Time of Day Call Routing

Hello All, Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC environment, you can do Time of Day cal routing using Cisco Unified Communications Manager or Cisco

UCCX Simple Time of Day Call Routing was last modified: October 24th, 2016 by Administrator
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UCCX – Failed to save script file; Please check logs for further details

Hi All, Are you facing an issue “Failed to save script file; Please check logs for further details” while saving a script to the server from script editor? If yes, there is a small workaround which can resolve this issue.     The above issue

UCCX – Failed to save script file; Please check logs for further details was last modified: October 14th, 2016 by Administrator
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UCCX Simple Holiday Script

Hello All, When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state. The below script is

UCCX Simple Holiday Script was last modified: September 15th, 2016 by Administrator
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Cisco UCCX CAD/CSD Network Error during Installation

Hello All, While installing Cisco Agent Desktop (CAD)or Cisco Supervisor Desktop (CSD) i encountered an error “Error: 1316: A network error occurred while attempting to read from the file C:\Users\Admin….. \Cisco Agent Desktop.msi. I had actually upgraded my UCCX Server from 8.X to the latest

Cisco UCCX CAD/CSD Network Error during Installation was last modified: June 29th, 2016 by Administrator
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Cisco UCCX IPPA Phone Agent One Button Login

Hello All, Have you configured One Button Login for Cisco IP Phone Agent Service (IPPA)? One button IPPA Service will allow you to login to Cisco IP Phone Agent service without entering the Name, Extension and Password. For One Button Login/Logout for Extension Mobility

Cisco UCCX IPPA Phone Agent One Button Login was last modified: June 29th, 2016 by Administrator
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Cisco UCCX IPPA Phone Agent Login Service

Hello All, Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is triggered to them. Cisco IPPA

Cisco UCCX IPPA Phone Agent Login Service was last modified: June 29th, 2016 by Administrator
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