Hello Everyone, What is B-ACD? This is a feature within Cisco Unified CME which provids basic call handling service and queuing service. When an incoming call is arrived at CME, the call is routed to an IVR where the customer may hear Prompts like “Press 1 for Sales”, “Press 2 for Advertisement”, “Press 3 for… Read More

CME Basic Automatic Call Distribution and Auto-Attendant Service (B-ACD) was last modified: January 22nd, 2016 by Administrator