Hello Everyone, Today, lets configure a Trunk between CUCM and Asterisk. I was pretty much happier when i got this configured and working, hope you would also be happy as well. Lets start. CUCM CONFIGURATION 1. Login to Cisco Unified Communication Manager.
Hello Everyone, Now let’s talk more into dept and now its time to explore the CDR fields. I will share examples and will try to explain the records as well. Follow the below screenshot and i will go one after another. First Call
Hello Everyone, In part 1, we have seen the configuration and creation of the CDR Report. Now lets go more deeper and further. In Part 1, did you realize that the CDR Report which was shown, the time was in Unix EPOCH time format. Now
Hello Everyone, CDR Reporting? What is a CDR Report? CDR (Call Detail Record) – According to the definition given webopedia, in IP Telephony, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination
Hello Everyone, Call Handlers in Cisco Unity Connection is a feature which provides services like IVR where the calls are handled and routed in an efficient manner. Basically Call Handler serves many purposes like answer the call, greet the caller, provide them information with options,
Hello Everyone, We have been using Cisco Unity Connection for recording/changing of a Greeting via phone remotely (Greeting Administrator), the same way we can use Cisco UCCX for recording such prompts/greetings. The script is quite simple and easy to configure. Start ==> Accept ==> Recording
Hello Everyone!! One day i was sitting idle and was thinking of this vast technology and was wondering how communication happens and make life easier and happier. Now a days most of the things are integrated with each other like CUCM-UCCX-CUC with Voicemail, IVR, Dialer,