Hello Everyone, Call Handlers in Cisco Unity Connection is a feature which provides services like IVR where the calls are handled and routed in an efficient manner. Basically Call Handler serves many purposes like answer the call, greet the caller, provide them information with options, routes the call, take messages and much more. Example: –… Read More

Configure Call Handler Cisco Unity Connection was last modified: January 15th, 2017 by Administrator

Hello Everyone, We have been using Cisco Unity Connection for recording/changing of a Greeting via phone remotely (Greeting Administrator), the same way we can use Cisco UCCX for recording such prompts/greetings.  The script is quite simple and easy to configure. Start ==> Accept ==> Recording ==> Authentication ==> Upload ==> Terminate ================================ CREATE VARIABLES FIRST… Read More

Native Prompt Recording (Greetings Administrator) with UCCX was last modified: December 18th, 2016 by Administrator

Hello Everyone!! One day i was sitting idle and was thinking of this vast technology and was wondering how communication happens and make life easier and happier. Now a days most of the things are integrated with each other like CUCM-UCCX-CUC with Voicemail, IVR, Dialer, Email blah blah. Then i had another thought in my… Read More

Cisco UCCX Email – Emergency Number – via Email & SMS was last modified: January 22nd, 2016 by Administrator

Hello Everyone, Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track the person and aware the owners (Like Administrator, Security Office, Managers etc) that someone has dialed the emergency number. The outcome will be as follow. 1.… Read More

Cisco UCCX Email Scripting – Emergency Number was last modified: January 22nd, 2016 by Administrator

Hello Everyone, Today let me talk about email scripting to be done in UCCX  (only basics). It is quite simple and easy to configure. We will need the following applications in order to do Email Scripting. 1.  Cisco Unified Communication Manager 2.  Cisco Unified Contact Center Express 3. Mail Server Step 1: – Either setup… Read More

Cisco UCCX Email Scripting was last modified: January 22nd, 2016 by Administrator

Hello Everyone, This is my first post and i hope i will continue this further and will try to put my best efforts to make it never ending and interesting post. I will try to gather stuffs from the real scenarios where i faced many challenges and will try simulate new stuffs as well. Will… Read More

Cisco Unified Communications was last modified: October 6th, 2013 by Administrator